Infrastructure Management

Calpine group enterprise has a specialised support division which offers a complete range of customized remote and onsite administration services that helps your organization in managing network infrastructure 24x7, ensuring quality, technical competency and cost efficient services.

Infrastructure Management:
As the world grows the business and its technology focus will also grow. One of the major challenges the organisations needs to face today is to maximise the utilisation of IT investments. We offer onsite and remote infrastructure management services to cooperate with our highly experienced professionals.

Virtualisation Management:-
As the technology grows day by day, virtualization helps to adopt new technology in a cost efficient manner. Virtualisation helps the business world to increase the scalability, reliability and efficiency of their entire IT infrastructure .We have a specialised team to handle your virtualization environment. We have expertise in popular virtualisation technologies VMware, Xen, OpenVZ/Virtuoso and Microsoft Hyper-V.

Cloud Infrastructure Management;-
Cloud computing will help us to scale the performance of our application in an easy and cost efficient manner. We have a dedicated team of expertise to design, implement and manage the cloud solutions using Amazon EC2.

Technical support:-
The major goal of technical support is to make sure the high availability of business critical servers and services. We have a highly talented support team to handle the level 1, level 2 and level 3 tasks. Our team has proven hands on expertise for Linux and Windows based server support.

Proactive Monitoring and Backup Management:-
Monitoring has a major role to maximise availability of the business critical services and servers. Our team can handle backup and resource monitoring process. For all critical data it’s a must thing to have a proper backup mechanism in place. We are the pioneers in designing, implementing and monitoring the backup process.

Server Security:-
Security is the major concern of all the corporates, there is a need to spend time and money to make the IT infrastructure secure. We have the expertise in server and network security design and implementation. Our techies have hands on expertise in various security monitoring tools and security hardening techniques.

Hosting Services offered by Calpine:-
We provide dedicated support for remote infrastructure through e-mail/chats and calls. We mainly focus on webhosting companies, datacenters and remote infrastructure management of corporates.

Services that we offer:-
Presently we have multiple wings to handle technical issues. First team mainly handles platforms like Linux variants and the second team handles Windows variants. We also have a highly specialized team for virtualization support and cloud systems.

Linux technical support team can handle:-

• Installing software.
• Upgrading software and applying patches.
• Configuration changes.
• Webhosting control panel administration and upgrades (Plesk, Cpanel, Webmin, directadmin).
• Log files interpretation.
• Installing/updating firewalls.
• Reboot procedures.
• Monthly server reports.
• Troubleshooting technical issues and assist the end users through chat/e-mail.
• Monitoring server activities.
• Hardening, securing and tuning servers.
• Server migration.
• Helpdesk Support.
• Datacenter Support.
• Apache/PHP Installation/Configuration/Upgrade.
• Webserver Administration (IIS/Apache).
• Database Administration (Mysql, MSSQL, Oracle).
• Outsourced webhosting support.
• Backup procedures.
• Custom scripting to automate administration tasks.

Windows technical support team can handle:-

• Active directory management
• Exchange server Management
• DNS & DHCP Management
• IIS Management – FTP & Web Site
• Windows Patch updates management
• Remote Installation Service – RIS
• Virtual Private Network Server – VPN
• ISA server
• Backup and Restore

Our specialized team can handle:-

• VPS administration
  1.Virtualization support for openvz, virtuzoo,vmware,Xen
• ESXi Server Management
  1.Monitoring Esxi Severs using tools like vFoglight, vOptimizior, etc…
  2.Creating Virtual machines
  3.Snapshot management
  4.VM Cloning
  5.Disk Management
  6.User Permission Management
  7.Backup Management
• Technical support to cloud computing environments.